Hawk Incentives Limited - Terms and Conditions

Hawk Incentives Limited is a trading name of Blackhawk Network.

These are the Terms and Conditions on which we supply the Voucher Store Service and website to You.  By using our website, you confirm that you accept these Terms and Conditions and you agree to comply with them.  Please read them carefully and keep a copy for your future reference.  These Terms and Conditions may be revised from time to time at our discretion. Any changes we make will apply to any orders received after the date of any changes made. You can view an up-to-date version at any time on this website.

CONTACT DETAILS

We are Hawk Incentives Limited.  Our registered address is at Westside, London Road, HEMEL HEMPSTEAD, HP3 9TD and our company registration number is 04155659.  We are referred to in these Terms and Conditions as (Hawk Incentives, we, us and our). If you have any complaints about our service or any goods or services you purchase from us please contact our Customer Service Team in writing at Voucher Store, Blackhawk Network, Westside, London Road, HEMEL HEMPSTEAD, HP3 9TD or email us using the Contact Us section of this website.

This website is provided to you on the following terms:

1. TERMS AND CONDITIONS OF USE OF WEBSITE

1.1

You can use this website subject to the following terms and conditions.

1.2

The Voucher Store Service is a membership-based service.  You can access this service by either i) registering for the service with a unique security user ID and setting up a secure password; or ii) via Single Sign On (SSO) through the platform provided by the entity that has contracted with us for the provision of this service to you.

1.3

You are entirely responsible for setting your password and maintaining the confidentiality of your password and account details. If you believe that your password has become compromised and you are accessing this service directly you must contact us as soon as possible and (subject to security checks) we will send you a link to reset your password.  Where you are accessing this service via SSO you must contact the entity that has contracted with us for the provision of this service to you immediately.  We will not be responsible to you if there is unauthorised access to your account and/or unauthorised account activity as a result of your password or SSO detail becoming compromised, unless this is due to our negligence. You agree to notify us immediately of any unauthorised use of your account or any other breach of security on your account.

1.4

We cannot guarantee that this website will be compatible with all hardware and software which may be used by visitors to the site.

1.5

We cannot guarantee periods of availability of the website or that access to the website will be uninterrupted. Subject to clause 5, we shall not be liable to you in respect of any claim or loss (including for the avoidance of doubt any loss of profit, loss of business, wasted management time or other consequential loss) incurred by you which arises as a result of any downtime or non-availability of the website.  We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons.

2. INTELLECTUAL PROPERTY

2.1

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, content, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright.

2.2

You may view, use, download and store the material on this website for personal and research use only. Commercial use is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited.

2.3

Unauthorised use of this website may give rise to a claim against you for damages and/or be a criminal offence.

3. ACCURACY OF INFORMATION

3.1

The content and information on this website is provided for general information only. It is subject to change without notice. Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees that the content and information on our site is accurate, complete or up to date. The information in this website should not be relied on and does not constitute any form of advice or recommendation.

4. LINKING AND THIRD-PARTY MATERIAL

4.1

This website contains links to other websites. We accept no responsibility or liability for the content of other websites which are not under our strict control or for the content of any third-party advertisements on the website. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website. We do not accept responsibility for the privacy policies or procedures of any sites which are linked to our web site. You may not create a link to this website from another website or document without our prior written consent.

5. LIABILITY

Important Please Note:

5.1

We will not be responsible to you for any loss or damage you may suffer (however it may arise including our negligence) as a result of your access to or use of this website or any materials on this website except where the loss or damage is:

5.1.1

death or personal injury due to our negligence;

5.1.2

caused by our fraud;

5.1.3

caused by any other matter for which it would be unlawful for us to exclude or attempt to exclude our liability; or

5.1.4

covered by our returns policy, in which case the provisions of our returns policy will apply.

5.2 Please note that we only provide this site for private use.  You agree not to use this site for any commercial or business purpose.

6. TERMINATION

6.1

We make the Voucher Store service available to you at our discretion and may terminate your access to the service at any time without notice. Some circumstances in which we may choose to exercise our right to terminate your access to the service include (but are not limited to):

6.1.2

if you are in breach of these terms and conditions;

6.1.3

in the event that your terms of access to the Voucher Store service as agreed with the entity that contracted with us for the provision of the service to you change such that you are no longer eligible to receive the service; or

6.1.4

if our agreement with the entity that contracted with us for the provision of the service to you terminates for any reason..

7. PRIVACY NOTICE

Please review our Privacy Notice here to understand more about how we use your data.

8. PURCHASING FROM US

8.1

To purchase from us you must be over 16 (over 18 if purchasing alcohol) and a resident of the UK. By submitting your order, you are offering to buy the goods at the price set out in the order. We are not obliged to supply the goods to you until we have confirmed that we have both acknowledged your order and that it has been dispatched. No contract will exist until we have dispatched the goods.

8.2

If you discover you have made a mistake with your order, please contact our Customer Services Team immediately. Please do this before we confirm your order. We are unable to rectify mistakes after this time, although you may still have the right to cancel described below under your right to cancel.

9. DELIVERY

9.1

We do not accept PO Box addresses for delivery. If these are entered it will delay the delivery as we will need to contact, you to obtain an alternative delivery address.

9.2

Hawk Incentives reserve the right to defer the delivery date for circumstances beyond its reasonable control (including but not limited to governmental actions, war, or threat of war, national emergency, riot, civil disturbance, sabotage, or requisition, act of God, fire, explosion, flood, epidemic or accident, import or export regulations or embargoes, labour disputes, default or delay of suppliers and sub-contractors; inability to obtain or delay in obtaining supplies of adequate or suitable material, fuel, parts machinery or labour, or a power failure or breakdown of machinery.

9.3

We aim to dispatch all gift card orders to all mainland addresses within 4 working days from the time the order is processed. Deliveries to The Scottish Highlands and islands, Channel Islands, Isle of Man and Northern Ireland may take up to an additional 2 days. Please make claims for non-deliveries within 7 working days of placing your order.

9.4

We aim to issue all eGifts within 24 hours of receiving payment in full from you.

9.5 The cost of delivery of the goods to you will be displayed on our website where relevant.

10. RETURNS POLICY

10.1

You should inspect the goods as soon as you receive them for defects or damage and to ensure they are correct. In the unlikely event that any item you receive is damaged, faulty or incorrect, you should contact the Customer Service Team as soon as possible but in any event within 3 days from the date that you received the goods for advice via the Contact Us section of the site.

11. YOUR RIGHT TO CANCEL

11.1

If you are a consumer then, subject to clauses 11.2 and 11.3 below, you have the right, in addition to your other rights, to cancel your order and return the goods for no reason at all provided that you inform us in writing that you wish to cancel within 14 calendar days, starting on the day after the goods are delivered to you by completing the form attached to this link Cancellation Form.

11.2

Your right to cancel does not apply to the purchase of electronic eGifts and gift cards which have been loaded or reloaded with funds by you and you will be required to acknowledge that you understand this at the point at which you place your order.  eGifts can be resent if lost or deleted, but we are not liable for eGifts that are redeemed by a third party if an incorrect email address is provided on placement of an order. Please treat your eGifts and gift cards as cash, we cannot replace eGifts and gift cards that are lost, stolen or damaged after they have been delivered to you.

11.3

If you choose to cancel, then you must take reasonable care of the goods and should return them in re-saleable condition. You must return the goods to us in the original packaging to Voucher Store, Hawk Incentives Limited, Blackhawk Network, Westside, London Road, HEMEL HEMPSTEAD, HP3 9TD, at your cost and risk. We advise you to ensure that the goods are adequately insured during the return journey. If you have returned the goods within 14 calendar days of cancellation or when requested by us to do so, whichever occurs first you will receive a full refund within 14 calendar days of us receiving the goods back from you.

12. OTHER INFORMATION OF WHICH YOU NEED TO BE AWARE

12.1

Any contract between us shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language.

12.2

Nothing in these terms and conditions shall affect your statutory rights relating to faulty goods or services provided. If you have any doubts about your statutory rights, please contact your local Trading Standards Department or Citizens Advice Bureau.

12.3

The parties to these terms do not intend that any of its terms will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person.